We've had two recent billing issues with the same urgent care-
First, my husband went in to get an inhaler prescription on short notice (his doctor didn't have appointments for weeks). He paid an $85 copay in office and then was sent a bill for another $280 "not covered by insurance". They billed insurance twice- one for the facility and one for the doctor and insurance paid one of them but not the other.
Then, before we had the first billing issue, my son cut his hand... Took him in and they glued it- 20 minute appointment. They billed insurance as a "hospital" and charged $2,400. Insurance paid $1,800, and now they want the additional $600.
We've called and they refuse to budge on the bills. There's actually a phone tree option for "lawyers" to press when you call, so clearly they get sued a lot.
What are our options? Is there somewhere to report them for misrepresenting themselves? If I had wanted to pay ER rates, I would have gone to the ER. 🤦
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