Why would charges be reversed but not payments?

I’m looking at the healthcare claims data for a client of ours, and I look at the appointment, in the charge data, and I see a reversal happening, but when I look at the corresponding collections data, the payment is not being reversed. I look at the task details and it just says ‘claim voided’ or something, like it would be either billing the wrong insurance so a refund needs to be provided, but there is reversal of the payment hitting the books. There is an ERROR cpt code that has a ton of negative payments though. Could those be the reversals of the payments?

https://ift.tt/wWabHKJ Submitted October 05, 2025 at 02:11AM by ExitAccomplished2761 https://ift.tt/hVTaiOl