I’ve been trying for months to pay off my bill with my surgeon’s office, but their billing department is completely unresponsive. I’ve called multiple times, the phone often just hangs up instead of going to voicemail, and when I do leave a message, it takes days to get a response. I can't talk to the doctor and the receptionists for scheduling haven't helped either.
Over a month ago, I mailed them a $200 check and included a note asking that it be cashed immediately and that they send me my updated balance. I emailed them for confirmation on 9/26, and they didn’t respond until 10/1 saying they received the check. Yet it still hasn’t been cashed.
This isn’t the first time this has happened, either. In the past, they’ve held several of my checks for months and then cashed them all at once, which caused a big, unexpected withdrawal from my account.
I tried to make things easier by paying through the patient portal since someone from the office told me I could pay there, but when I logged in, there was no payment option. When I emailed again, I was told that actually, the portal isn’t used for payments after all.
At this point, I just want to pay my bill over the phone, but I’m worried they’ll cash that old check afterward and double-charge me.
Does anyone know how to force these people to take my damn money?
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