Hi, I’m a medical assistant at a private practice.
Upon logging in to a portal (patient-facing) operated by AdvancedMD, the patient was asked whether or not they consent to having their de-identified data used/shared with third-party companies for advertising, building a profile, etc.
The two options were “Accept” and “Reject” followed by “Confirm Consent” button. This patient has anxiety. The patient selected “Reject” and “Confirm Consent” and navigated to their ToC page to view the “reject” button highlighted about several times.
To the patient’s defense, “confirm consent” is extremely shoddy language. Why couldn’t they have just used “Confirm Selection” or something similar? I’ve assured my patient numerous times but even I’m starting to doubt now…. Does “reject” followed by “confirm consent” (to ‘lock in’ the selection) mean that the rejection was confirmed, or will they use the “confirm consent” button to justify using the patient’s data regardless of their selection?
The patient attempted to print the page for the records but (surprise, surprise) it has overwritten backend data on it. I still recommended that it be printed because the “reject” is clear.
TIA
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