Hi, I am currently involved in a project to solve medical and insurance industry and would love if you could answer a few questions?
How do you currently keep track of your medical records and expenses? For example, how do you know when your insurance starts covering costs—have you reached your deductible, or are you still paying out-of-pocket? Do you find managing medical bills, insurance claims, and out-of-pocket payments challenging? Why? Have you ever faced difficulty understanding your insurance coverage (what’s covered vs. what you owe)?
Pain Points
Have you ever delayed or avoided medical treatment due to financial concerns? How do you usually pay for out-of-pocket medical expenses? (Credit card, savings, loans, etc.)
Have you ever struggled with unexpected medical bills or surprise charges? Financial Assistance Needs
Have you ever looked for financial assistance for medical expenses? If so, where did you find help? If a system could suggest financial aid options (loans, crowdfunding, government programs), would you use it?
Tech Adoption & Willingness to Use an App Would you be open to using an app that automatically tracks medical expenses, insurance coverage, and payment history? What features would be most valuable to you in such an app? (e.g., insurance tracking, payment reminders, financing options, medical history storage)
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