I had an eye exam back in December while using COBRA for my vision insurance (VSP). For some reason, the provider couldn’t find my coverage at the time, so I paid out of pocket and have been working with VSP to get reimbursed. However, the provider’s office has been unresponsive.
Both my benefits specialist and VSP have tried reaching out to them with no success. I finally got someone on the phone who promised to call me back by the end of the day but never did. Now, when I try calling, the phone just rings, and my follow-up email has gone unanswered.
Unfortunately, I’ve since moved out of the city, so I can’t go in person. At this point, I’m not sure what else to do. Has anyone dealt with something like this before? Any advice on how to get them to respond?
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