I have UHC through my husbands work and we pay extra $$$ each month to be a on a good plan because we have accident prone kids, and by good plan I just mean my specialist appointments are $15 instead of $60. I started a job that offers free insurance but the doctor vists and copays are 5x what my UHC covers. So I thought, whatever, I will accept the free insurance as a backup because ARA (an imaging company) has a monopoly in Austin for imaging and 95% of mammograms are done here but they don't take UHC as of a year ago, maybe the new back up insurance will cover it. I've only had this new insurance since late NOV of this year, have never once used it or input the information or given it to a doctors. The card is actually still in the envelope it came in.
All of a sudden my therapy appointments and doctors appointments aren't covered by UHC anymore.. and I only found out when my doctor called me to tell me I owed $150 for a normally $15 visit. Im sorry what? I call UCH and was told they were informed I have a "new primary insurance."
I told them;
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I don't have a new primary insurance, I accepted a free secondary insurance to maybe help cover mammograms.
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Who informed you I even had a secondary insurance since Ive never used it or registered it anywhere.
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We are still paying $$$ for UHC every month, our plan hasn't changed, and I am still on it so WHY would UHC quit covering what you covered before but still charge us the same price?
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There was zero communication this was even going into effect, nor was I ever asked by either company to indicate "primary" or "secondary"
The first person I spoke to told me they received the information from the secondary insurance. Is that not a HIPPA violation? I would understand If I was receiving government medical aid and they wanted to check to make sure I didn't have additional insurance before I receive public funds but two insurance companies talking to each other seems... like collusion?
IDK now im having to call all of my doctors to let them know NOT to drop me from their patient list as many of them are no longer taking new patients b/c UHC decided to inform them I wasn't covered anymore.... once again without tell me.
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