I visited a Gynecologist at a University-affiliated women's health center on Wednesday, and we agreed that I would be undergoing a sterilization procedure. My provider ran a couple of dates by me to include in her form to the surgery schedulers. Potentially relevant is that I received a pap smear and partial STD testing (no blood draw) and am waiting on the test results from those.
It had sounded like it wouldn't be long before the schedulers reached out, so I gave a call the next morning around 11 to check on things. On this call, I learned that there was no form sent to the schedulers. Further calls to different leaves of the phone tree revealed that my appointment notes were not closed and that there was not a referral in them. At this point, direct contact attempts included a message to my provider through a patient portal and a voicemail for the women's health center nurse line.
One person I had spoken to advised me to call back later in the day, so I called the nurse line again around 4 and left another voicemail. I promptly received a call back letting me know that my messages had been received and that my provider had been reminded to return to the appointment notes/surgery referral. The nurse who called let me know that I would receive a call when the referral was sent.
It's now midday Friday, and...? my portal message remains unanswered and I haven't gotten a call. Would it be appropriate for me to reach out again today (say, around 4 again) to check in on the status of my referral? It feels like it should not be taking this much time/effort to resolve this, but I'm not a healthcare worker, so I wanted to get some opinions and adjust my expectations if needed.
Thanks in advance for any insights.
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