I overpaid on multiple visits at my PCP’s office. (I was billed an office visit co-pay for multiple dates of service when only labs were performed). EOB said I didn’t owe the copay. For the past year, they have been crediting the balance on any subsequent visits. It’s now around $150, from $180 the previous year.
I’m getting new insurance in 2025 where I have no-copays. I have asked my drs office for either a refund of the overpayment, OR a statement in writing confirming my current credit balance (to continue to apply to my next visit).
I feel like I have been getting the run around. Neither have been provided yet. Am I being unreasonable with this request??
I have called multiple times over 3 weeks and sent two faxed letters to ask for this to be resolved.
*I don’t want to end the relationship with my dr. I really like her, but the staff is driving me crazy with the lack of communication.
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