I receive bi-monthly infusions and have been getting them from a company for about 2 years.
The way it has always worked is that they bill my insurance, then the company takes the bill and sends it to my co-pay assistance program so that the bill is mostly paid, and then that gets billed to me.
However, back in February after I changed insurance and got a new FSA account, they billed my insurance, did NOT bill my co-pay assistance, and then sent the bill to my FSA account, which auto sends me a check for however much was requested to pay the bill. I had never given them my FSA information and have never used an FSA in the past, so that was confusing. The bill was also over $2000 and my FSA only had $1500, so all my FSA money was removed from my account and I received a check for $1500 in the mail.
I noticed in June when I received the check and gave the company a call, in which they said they would give me a refund into my FSA. I have called about twice a month since, every time being told I would eventually see a refund, and have not gotten any money back.
Since we are approaching the end of the year, that FSA money is no longer usable after, so I am very worried I am simply going to be robbed of $1500.
Does anyone know what I can do? I tried filing a complaint with the BBB, which is how I got a similar issue fixed a year ago with this company, but they did not respond this time.
I have been pretty stressed about this and don’t know what to do, so any advice is helpful.
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