I am seeking advice on how to proceed because at this point I just do not know what to do. For context, I am a patient within the St. Luke's heapth network, a network that uses MyChart.
I moved to my current area a year ago. During the moving process I had a dr's appointment and was referred for a sleep study bc of sleep apnea. I sat on it for a while because of the moving process and then just forgetting, but I finally went and had the sleep study done last month.
The test results came back and, as part of the test results, I was referred (referral #1) to have a CPAP titration study done. Soon after my PCP -- who's still at this point the dr from where I'd lived previously -- reaches out via MyChart messaging to encourage me to schedule an appointment with them "if I have any questions." I say I have no questions but also mention that I don't see the option in MyChart to schedule the appointment (as it hasn't been made an "order" that I can interact with, just a referral). The PCP replies back telling me to call central scheduling (referral #2).
So I call central scheduling and they won't set it up because I don't have an actual order. This spurns me to seek a new PCP that actually lives in my area who can set me up with an order. We have a new patient appointment, and as a part of that he refers me (referral #3) to have a sleep study done, leaving a note that I need a CPAP titration study.
I call central scheduling again, and this time they can see the referral; however, it's categorized as a "sleep study" and not a "CPAP titration study," so, despite the note, they can't set up the appointment.
Finally out of desperation I call the sleep center where I had the first study done and the guy I eventually get through to tells me I should have met with a doctor for a follow-up to have the referral turned into an order. Which, if you've read up to here, you should know that I've already done when I met up with my new PCP!
I've been fed up with health networks in general for a while here, and this whole situation of being jerked around for the past two years (there was another similar incident last year) really isn't helping the case. I plan on reaching out to my new PCP to see if he can adjust the referral/order in a way that lets me set the appointment up. But I have no backup plan whatsoever to speak of, short of storming into a sleep center or a regional office and going full Karen on someone.
Does anyone have any advice on how to proceed from here?
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