Kaiser Permanente shady practices?

At the beginning of the month, my mom received a stool test kit, she broke a part of it though and couldn’t get a sample to send back so she emailed Kaiser to send a second one which they said she would receive in two weeks. However, a few days after requesting for the second test kit, and over a week before receiving it, she got an email from Kaiser saying her tests came back negative even though she never submitted anything because my mother broke the first kit. Is Kaiser automating emails? This has to be unethical right but is it illegal? Kaiser has been getting worse lately too. She’s been having issues getting referred to to a urologist even though she’s been going to the doctor repeatedly due to pain that she thinks is a uti. Had to wait over two hours and the doctor left after 5 minutes of talking cuz she was behind schedule. Did Kaiser resort to not actually doing lab tests and sending people negative test results too now? Didn’t know where to post this as askreddit doesn’t allow for medical or legal advice. Thank you 🙏

https://ift.tt/HXGiA0h Submitted May 27, 2024 at 01:51AM by Feedmefood11 https://ift.tt/qJUx1iF