I work in dentistry. Making confirmation calls, if I leave a vm, I state “good afternoon Patient First Name, this is My Name calling from Office name to confirm your appointment for Time/Date. If you have any questions or need to reschedule you can reach us at 555-5555”
One of my patients had a wrong number in their chart, so I left this message for the wrong person. My boss is very angry stating this is a huge HIPPA violation, and from now on to not leave any names or other identifying information in a message. But every time I get a message from an office to confirm, it says basically the same thing. Am I wrong here? Are my voicemails violating HIPPA?
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