Hi, my husband received opinions from two orthopedic specialists that he needs hip replacement. He has been “tentatively” scheduled for next month for several weeks. The surgery scheduler called the first time when he was working and couldn’t pick up the phone. She left a message asking him to confirm the surgery date would work for him. He called her back the same day, it went to VM, he left a message saying yes, please schedule it.
Nothing for two weeks.
Then she called from a different number (he had the other one saved to make sure it went through without issue) and same thing. Her new VM used the language “tentative” and requested confirmation. He called back within a few minutes and again said yes, we are confirmed for [date].
We saved the new number and set both numbers to ring even if his phone is on silent.
It has been over three weeks now and she has not called back, and the date is fast approaching. He called the surgeon’s office directly in desperation, asking them to confirm if he has a surgery scheduled for that date. They said they cannot tell him that information, even if he comes in person with identification.
This seems bizarre to us and everyone we talk to. Is there anything we can do? He also needs to schedule PT and pre surgery visits and it seems like there will not be time to fit those in now.
0 nhận xét:
Đăng nhận xét