Hi, so I'm visiting the US and have been dealing with an infection. Have been to multiple urgent cares (I have travel insurance that will reimburse me later), each one cost 150USD per visit.
I was trying to get a refill on a prescription and the nurse told me to do telehealth, as it was only 25USD instead of the 150. I went on their MyChart and saw that the estimated cost was actually 60USD (and specifically stated it might be lower based on insurance, which isn't relevant, but yeah). I paid the cost, spoke with a doctor via Zoom for 12 minutes, and that was that until I just received a bill for 380USD more.
It says I had a meeting for 30-44 minutes, but that isn't true. I have the call logs to prove that it was indeed only 12 minutes.
This is a huge payment that I can't pay, even if my health insurance will reimburse me later (but even then I'm worried that they'll scrutinize that I paid for telehealth instead of just going to an urgent care). Is there any way to negotiate or lower this charge?
I understand that by saying it was "estimated" they can charge whatever they want, but since they mentioned the insurance might lower it, I couldn't have known that it would be so huge. I'm also confused as to why I am receiving a bill for 30-44 minutes, as all the doc did was call in a prescription and she did that while on the Zoom with me.
Is there any way around this or am I screwed? I grew up in the US, but have been out for most of my adult life and have no idea how any of this works, I don't know who else to ask.
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