My employer offers health insurance coverage from Premera BCBS, and the plan I am on specifically states that therapy is covered, and that my therapist is in-network. My therapist tried to submit claims for our sessions to BCBS Massachusetts, because that is the instruction given on my insurance card, and she was told that they were not the correct place to submit claims. However, when she submitted the claims directly to Premera, she was told claims needed to be sent to our local BCBS office – which is BCBS MA.
So for claim submission, BCBS says to go to Premera, and Premera says go to BCBS MA. Is there some third option my therapist and I are missing? She isn't having this issue with any of her other BCBS patients.
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