This has been going on a long time, nearly a year now. Apparently for awhile the PA was giving out my fax number rather than her office number - same number, different area code - she even used my number on her licensing board contact page.
Daily I get multiple faxes about authorizations, Dear Doctor letters, drug interaction warnings (sent by pharmacies on behalf of patients) and other communications containing patient names, DOB, insurance and billing information, contact information, copies of medical records and details about the patients' health care. Yes, HIPAA violations all.
I've tried a lot. I've sent faxes and emails and made phone calls to the PA's office, to the practice, and to the corporate headquarters of the PA's practice. I've been ignored.
My online fax provider gave me a 4 month grace period of no charges for excess faxes. That grace period ended this week and my monthly 250 pg fax allotment was killed in 3 days. The fax provider won't block numbers. The only solution the fax company offers is to give me a new fax #. I may do this, but I've had this # for 11 years and it will be a lot of trouble getting people to change it. The fax originators whitelist who can send to them and for some reason even though they send me faxes, I can't reply by fax (although in a few cases I got them to stop sending me faxes).
I even filed complaints with my state's medical board and the federal Office of Civil Rights (OCR), which handles HIPAA complaints. The Board won't help or permit me to file a Board complaint for reasons too convoluted to go into here; but they did correct the PA's contact info on their site which did nothing about the fax problem. The OCR has ignored my 2 complaints about the matter.
The only other idea I can come up with is to go the the PA's office and try to speak to her directly - but I suspect that may not succeed, and the PA's office is 50 miles from me. Or I could do a registered mail restricted delivery letter.
Anybody else have any ideas?
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