I live in NYC and I am diagnosed with gestational diabetes. I have been in trouble trying to pick up my glucose monitoring system (not a drug), which needs a doctor’s prescription, because the pharmacy keep finding issues with the way my doctor send the prescription.
The pharmacy (a big pharmacy chain) receptionist tells me one story: “oh your doctor forgot to write instructions” or “oh the district pharmacist forgot to add the full name of the prescription”.
My doctor’s office says everything is right and I should just wait. They told me the pharmacy would deliver to my home (?) a week later and this was always the plan. - which the pharmacy denied.
Both the pharmacy and my doc office claim that they “will call each other to notify them”, which they never do.
I have been waiting to pay and pickup my prescription for 3 weeks now.
Obviously I got frustrated and started calling both the pharmacy and the doc office more often. Now I get a very bad attitude from my doc office, implying that they are busy and tired of spending extra time on this issue.
My question here:
Clearly there’s a huge lack of communication between doc offices and pharmacies in nyc.
If I cannot get my prescriptions and I am not supposed to micromanage the pharmacy nor the doctors office when they fail to do their job, what am I supposed to do?? How do you live like this?
Please help! Any advice on how to file complaints in NYC (against pharmacy, doc or district pharmacist) is greatly appreciated.
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