Highmark approved an MRI I had and only after the claim was processed told me it was out of network when I called to question the bill.
I contacted Highmark and the representative on the phone told me that when it was approved the other representative should have told me it was out of network. Nobody told me this. They tried to pull the call but didn’t have a recording proving that they told me that. So the claim is being processed as out of network still. Even though they never told me it was out of network when they called to tell me it was approved.
Is there anything I can do?
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