Dear HR people and Hospital Leadership,
I am a respiratory and cardiology floor Nurse working at large hospital in the Pacific Northwest, but am seeing how the lack of HR support, adequate time-keeping software, outsourcing, IT issues, and legal issues is effecting my hospital's ability to retain staff, keep patient's safe and provide care in an ever emerging, changing, and developing health-care system. It also giving me more headaches, frustration, and I am becoming jaded and disheartened by the lack of HR support, lack of resources and inability of web based software systems to pay nurses correctly. It seems as though the strategy was to make the system so complex that no one can understand it and that we get frustrated and give up, while at the same time make the process of fixing an error on a time-card full of red tape, work tickets, and outsourcing to people in different time-zones that have no connection with the employee. All I hear from my managers or leadership, is that "we know its a problem...sorry we are trying." You need to do better because you are not looking after your great asset and that is your employees.
I assume one of the aims of leadership and HR is to ensure that employees are getting paid correctly. Our hospital is struggling with staffing, employee retention, and attempting to emerge from the pandemic with some form of an intact hospital and keeping our patient's safe, alive, and in relatively good health. As a floor nurse who is directly legally responsible for direct patient care, I don't have the time, energy, expertise, experience, or resources to also be my own HR expert both in a legal sense or in a process sense. There is currently a class action lawsuit regarding Nurses and hospital employees not getting paid correctly as we migrated to UKG from Kronos and we continue to have multiple issues regarding using the new software and the complexities of hospital staffing and pay scales under a complex union contract.
What is the strategy moving forward? What are you doing to ensure hospital workers are getting paid correctly? What is the deal with using extremely complex software like UKG with multiple labor accounts, work rules etc. and why do I need to know all of these 10 digit numbers to ensure I am getting paid correctly. Why did our leadership fall for the bait and switch promised by outsourcing HR and large software companies like Kronos and UKG? It seems like the system has failed and the message from leadership is that we don't care about our employees getting paid right, that is your own responsibility. If large hospital systems continue to not fund HR adequately, not pay for better software, and make things so complex that we give up out of frustration then I have no faith in the future of healthcare in America. What is the strategy moving forward and if you must delegate the responsibility to me as a frontline healthcare worker, because my employer doesn't have adequate funds for HR, then what can I do about it? I hate using UKG workforce, I hate how I have to understand over 25 different labor account numbers, work rules, I hate that nurses are not getting paid correctly, and our leadership doesn't have a solution to offer new nurses entering the profession. I just have to say this sucks and I have no control over it and keep going and deal with missed pay, delayed pay due to red tape, outsourcing and using overly complex software.
How can we change and improve HR in healthcare?
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