Office staff at my Podiatrist wasting my time. What should I do?

Hi, Long story short my podiatrist approved me for a procedure. I need insurance approval, which is totally normal. The office scheduler said they would call me once they heard from my insurance. It has been over a month, and I have not heard anything so I attempted to call to check the status. I was connected to a message taking call center (to be clear this is not an after hours call). I asked for the scheduler to call me. The front desk returns my call. I ask to be connected to the scheduler. I left her a voicemail. Another week goes by. Still no call back from the scheduler. I call again. Repeat the same song and dance described above. So I took a round about way of finding out information. I called my insurance provider, and they informed me that they have not even received an approval request for my procedure. The request was never submitted by the scheduler. I checked they patient portal, and they have the ability to send messages turned off. At this point I’ve already made an appointment with another doctor, but they cannot get me in for awhile. Are there any other steps I can take to get ahold of this office so they can submit my approval? I’d hate to make an appointment with the doctor again, as this is not her screw up (and it seems wrong for me to pay for an appointment just to address this).

https://ift.tt/me9tdGJ Submitted August 23, 2022 at 02:11AM by kalenotwhales https://ift.tt/bgLizc2