My wife got a new job. We have options for either Sutter or Kaiser for insurance. We have had Kaiser over the past couple years and the experience has been awful.
My issues with Kaiser:
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No Urgent Care. You have to call in to get an Urgent Care appointment and those might be several days out or in an entire other city.
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The least helpful doctors I've ever met. Awhile ago I got some lower back pain and my entire leg went numb. Originally it started as leg pain. I asked my doctor I could get an Xray on my leg. He requested it and it came up clear. I then realized it's all from my back. I messaged him again to request a back xray , and he kept sending me automated messages to schedule an in person appointment if I want further help. The earliest I could get an appointment was literally a month later. Again no Urgent care so I couldn't just walk in.
Pretty much any time you try to message a doctor to ask for help or advice they Just tell you to schedule an appointment. Even phone or zoom appointments can be weeks out.
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Their online pharmacy is awful. I have a specialized shot I have to take every 2 weeks that can't be mailed in. When I try to order it online so it's ready to pick up, it always gives me an error. So I always have to go to the pharmacy and expect to wait 45 mins for them to fill it.
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Their phone system is awful. Often get sent to the wrong department or it just glitches when I put in my Kaiser number and doesn't let me continue. Have spent 4 hours on hold once because 3 nurses kept transferring me to the wrong department after I've continually told them I just got transferred FROM there
I want to get rid of Kaiser more than anything, but also don't want to get something worse (if that's even possible). Kaiser is shitty but familiar, and I have no experience with Sutter and haven't found much information or reviews on it.
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