I was going to an independent clinic. This clinic has a patient portal. This portal allows for you to contact your doctor or nurse practitioners, see lab results, write ups on your visits, medication requests, and refills. Typical EMR stuff.
I recently requested some labs that were not on this portal for whatever reason. I requested said labs because due to an insurance issue I needed to find another provider under my group or pay out of pocket.
I was greeted an hour later with an email telling me to log into the portal to get those labs. When I tried to log in I was given a generic message saying I could not log in and to call the clinic.
When I called the clinic I spoke with someone in the portal IT office. I later found out she is in charge of all the portal for this clinic. She was very short with me. She explained that my access to my EMR was denied, and I quote "because you can not have two active charts at two different providers." Thus, "Your chart was wiped and access to the patient portal was removed."
On this online portal was 2 years of extensive notes from my doctor. She used the term "wiped" three times. I asked for copies and she said she would send a disk. Here is my issue, my new doctor can not see me until August, and I need refills. I called the office and asked if they could get to my doctor and let them know I need refills. She asked my name and date of birth then said, "We don't have a chart for you, which doctor were you seeing?" So I went to the pharmacy, they sent in a request and it has been several days with no reply from the clinic.
Can they deny access to their online portal? Any ideas on how to get refills? This is all a huge mess.
TLDR; Clinic denied access to EMR after telling them I was going to move to another provider.
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