Whether it's for billing questions, appointment scheduling, or pretty much anything else, health care customer support is abysmal and is guaranteed to take a big chunk out of your day.
Almost every health care provider I've encountered makes you call them on the phone, listen to long messages, wait on a long hold, and talk to several different layers of tech support people to resolve even the simplest of questions. It takes a minimum of 20 minutes to get anything done, and often much longer. Most do not provide any sort of email or chat-based support. It's like they don't want to hear from customers.
It's 2021. Why?
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