Am I irrelevant? (Patient Access)
So, I’m the ER operator and patient access of a small critical access hospital. My role is to be the (only) operator at night and handle the registration of patients, billing, bed board, and sorting of documents for medical records.
Even though training took 3 months and is quite a lot for one individual. I sometimes feel really irrelevant. The doctors and nurses are so amazing, and I just fill the role of the office bitch. I know that my role is important, as I call out for code blues, clear landing zones for life flights that leave our facility, and all the other things I mentioned. But I feel like I’ll never be considered a truly valuable worker. I don’t even know if I’m considered “healthcare.” I’m disposable.
I’m so proud of our nurses and doctors during this difficult time. But, I can’t help but feel a tear well up inside when I only hear about them. I work so hard, and for countless hours. They rely on me constantly to know protocols and who to call and what to do when they’re stabilizing a patient. I know my work will never add up to theirs. But I feel like all the running, the hard work, and how hard I have to focus at times, doesn’t really matter.
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