Located in the US. This is at a large hospital network. A few months ago, I saw a specialist. From the get go, communication has just been horrible. I'm now on the third instance where there is a complete lack of communication or follow up.
Instance 1 - I was told the office would reach out to me to schedule a procedure. Being a reasonable person and recognizing that doctors are busy, I waited two weeks. No one contacted me. I finally reached out. Had I not reached out, I am certain no one was going to reach out to me.
Instance 2 - I finally had the procedure. All my results were uploaded to the portal (this included pathology). Obviously, I am not a doctor, and it's not my job to interpret this. No one from the doctors office followed up with me. I finally reached out two weeks later, and they scheduled an appointment to review the results. Again, had I not reached out, it was clear that they did not intend to follow up with me. Mind you, they billed my insurance nearly $20k for this procedure (not that it matters, but it just feels even more egregious).
Instance 3 - Currently dealing with this. I sent the doctor a message through the portal, asking about some potentially alarming lab results. I sent this message 8 business days ago. Complete radio silence. Not even an acknowledgment that they received my message.
Needless to say, I have asked the hospital to switch me to a different provider. I'm very frustrated by the whole situation. I understand that doctors are busy and don't expect an instant response. Any tips on navigating this situation?
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