Hello, I have a question about a former mental health service provider I use to see a nurse practitioner at and if what they are doing qualifies as fraud and is of what would be the best way to report them to get them off my back.
I started working with this group and meeting with a nurse practitioner virtually who gave me anti-anxiety medicine over the summer. During this time, I asked the group multiple times how much I would be expected to pay for services and was never once given a clear answer for months. Only after I asked my health insurance company did I get a straight answer and found out how much I was being charge for 10 minute zoom calls ($150 a session). Granted a lot of that surprise was my own fault as I should have done more to understand my family health insurance plan first.
Once I realized how high the price was I reached out to the group to understand the pricing and see if I could negotiate a lower price through a personal payment plan. At first customer and billing service were very friendly and let me know they would have the owner contact me soon to figure out a reduced price. Instead, no one from billing or the owner has reached out to me in the five months since, despite my repeated calls and communications with the company.
Then the company slapped all of these charges onto my credit card. At this point I had stopped seeing the nurse practitioner but I still had a almost $500 charge on my credit card. In December I contested the claim through my credit card company because the group refused to communicate with me and it felt like they were just trying to wait me out to pay it on my credit card before it started affecting my credit. After some back and forth the credit card company ruled in my favor in February and I thought that was the last I would hear from the company.
Instead a week ago I get an email from the company telling me to pay a bill through their online portal. The bill is less than the one originally charged to my credit card but still a high amount. Since then I have called and emailed the office multiple times trying to talk to someone about this new bill but have yet to receive a response. I was able to talk to someone at the front desk last week who said they would get someone in touch but still no response and now even when I call the front desk it goes straight to an answering machine. I have looked up online reviews of this group and my experiences are far from unique. Lot of people talk about poor service and no communication and receiving unexplained bills on their credit card a year after stopping services with the group.
Based off these experiences I have a couple questions. Is what i have described above count as any form of fraud which I can seek legal redress for (or at least get them to drop the charge) and if so what would be the best way to do so? If not then given that this charge is not on my credit card what would be the consequences for not paying it ?
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