For reference, I'm in home health. The client and his wife have a rocky relationship and would probably divorce if it wasn't so expensive. They live separately.
He has been sick for the past two days, which I reported to the agency. We offered to take him to urgent care or schedule a doctor's appointment but he refused. (I offered this to him both days) the wife was aware that he refused.
Then today at 5:45pm he was lying in bed when he told me to get him the phone so he can call emergency services. I brought it to him and he told them that he was having an IBS flare up and that he hadn't eaten in three days (This is not true at all and luckily I have witnesses that know its not true.)
I texted his wife to let her know that he had called 911 and she called me saying it was unnecessary and I should just bring him some pain medication. I told her that 911 had already been called.
Well tonight I got a message from his wife. This is what it said:
.........
"OK (my name) I wish you would have asked my permission before you let him call 911 because most the stuff he told him wasn't true. he told me he hasn't eaten or drank in 3 days which is not true you know it. he loves drama. then he gets over there and calls me and he tells me "oh come pick me up I want to get out of here I don't like it here, (my name) didn't send my wallet with me and I don't know what insurance I have or what medication I have" so I told him "no you're going to stay there and you're going to have to figure out how to get home. Call (friends name) call somebody but I'm not getting involved in this."
I'd appreciate it before you let him do this kind of stuff if you would ask my permission because this is unnecessary drama now that I'm drug into
......
That's the entire message ^
What im thinking about replying is:
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"I'm sorry (client's wife's name) but if a client tells me to call emergency services and I don't, then I could get into serious trouble, and even be charged with neglect or abuse. Especially if something happens to him. I did not bring his wallet because the EMTs were in a rush to get him to the hospital. I will contact (my boss's name) and see if anyone from the agency can drive him."
.......
I would like to send that to her however she seems like a vengeful person, she already got another caregiver fired and tried to fire another one by claiming that she showed up sick. I am thinking maybe I should just apologize to her so she won't be mad but idk. Any advice is appreciated
Edit: just some more details: 1. My boss at the home care agency did come and visit him while he was sick so she was aware of his condition
I realize now that I should have gave him his wallet. At the time, the EMTs were in a rush to get him out and there didn't seem to be much space on the stretcher so I only gave him his phone. Should I mention that?
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