Link to original post: https://redd.it/bwttr1
Background: Over 7 months I called my dentist 6 times asking for a refund on an overpayment of $107.15. At no point in time was I notified that I overpaid and had a credit on my account. Each time I was told "we'll have to talk to our billing gal out it".
UPDATE: Called office 6/18 and they said they approved a refund of $97 on 6/4 (I was never notified of this). The refund had not been disbursed. I insisted that the refund should be $107.15 as clearly outlined in my EOB. This is where the woman says something along the lines of “You had previous charges on the account”, and “you can either take the credit of $97 or we can go all the way back to the beginning of your account (2016) and settle some discrepancies for things you were credited for. If we do this, it will take us one month to go through and you probably will not end up with a credit because it looks like you may owe more than the credit.”
I’ve been going to this doctor’s office every year since 2016, I asked why I was never notified of these outstanding charges- they lady did not give me a straight answer. I ask at every visit if my account is balanced, if I owe anything and was always told no. I brought up the fact that even if I did take the credit, wouldn’t I still technically owe this money? They responded- we would have to go back into your records to determine that and it would take us a month to do (a non-answer). The lady kept repeating “I don’t know what the people did before I worked here, but...”. Going back into the acct would mean balancing “agreed upon fees, your primary insurances and your secondary insurances, which can get complicated”. She stressed to me how complicated it would be. She also was emphasizing that I should just take the $97 credit, which made me feel weird.
I’m having her send me the ledger for charges on my account (which mysteriously hasn’t come to my email yet, which will probably require another phone call). I've contacted my insurance, my current secondary insurance and my old insurance and requested all EOBs from this doctor since Jan 2016.
1) Is this fishy, bad billing on the offices part, or kind of normal?
2) is there a statute of limitations for collecting on a medical bill?
I did get helpful advice from my insurance reps stating that if the doctor has unsubmitted claims from greater than 365 days ago then I am not responsible for the charges.
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