My wife, who was born with and is disabled from spina bifida myelomeningocele, stop receiving medical care at UC Davis hospital because they stopped accepting Healthnet insurance. She went to a new clinic through Medical. She waited 3 months to get an appointment. She needed a referral to a gynecologist, an optometrist, a dentist. She also needed for them to order urinary catheters for her, and to get her Alprazolam prescription renewed. The nurse practioner only prescribed her the Alprazolam and referred her to a psychiatrist (something she didn't even want). Nothing else. Then left to treat next patients. The assisting nurse, when questioned about other concerns, explained that hey only listen to one complaint per visit because they don't get paid enough by the insurance for more than one. Appointments are fully booked usually 2 to 3 months in advance.
She didn't need any treatment at the clinic, just a few referrals to other doctors. But it seems they want to milk the system by having my wife come back for several visits, during which they will only address one concern, therefore increasing the amount of visits as they get paid per visit and not per complaint/issue.
From a legal standpoint, in the state of California, are they allowed to dismiss the patient's complaints for the reason provided? What can and should my wife do to get the proper care that she needs?
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