I recently had an outpatient procedure to deal with a fistula that had been an ongoing problem for 18 months.. My insurance didn't have anyone to do it so they sent me to the next city over, where, IMO, the care and communication was pretty abhorrent. From my 5 minute preop, which was about 4 weeks before when the surgery happened, I: -Got no info on the date or time of the surgery until 36 hours prior to the procedure, or even info what the procedure was going to be. Just that they "would deal with it" - had preadmission hound me for upfront payment ($1500+ coinsurance), calling me 6 times in a day and a half before the surgery for money. They had no medical information for me, just a bill to collect. Also the bill was conveniently enough to max my deductible and no more, which was strange. - canceled 2 hours before the surgery and proceeded to move the date 3 times over the course of the afternoon before settling on the next afternoon at 5, check in at 4. -called me at 10am day of requesting I arrive by 12, not giving me enough time to get water out of my system and pissing off the nursing staff. Ended up in the OR at 5 pm anyway because of this - Ended up with a.much different surgery than expected, ended up with a Seton that is causing pain and intense care needs. I have no idea if it comes out on its own or needs another surgery. -recived zero followup beyond the folder they sent me home with and the desk has yet to return my calls.
It's been 10 days now and I've plateaued in recovery, missed a ton of work I wasn't expecting to, and am just beside myself in the lack of communication outside of demands for money. Am I overreacting? Is this just how it is now? Is there any action I can take regarding this?
0 nhận xét:
Đăng nhận xét