I'm in the US to preface all of this. (Lucky me, I know)
My step father is having some neurological issues mostly revolving around balance. Cognitively he is ok, but my mother is saying it has been declining. The main issue is he falls A LOT. Like weekly. This has been going on for a little over a year and has been in the ER half a dozen times. Broken ribs, concussions, etc.
My mom has been taking him to see neurologists, but no one seems to be taking it seriously. They can't find anything, and they just send him home telling him to rest and not move around. The problem is my mom is getting old and can't really take care of him. They live in a house that has the only bathroom on the second floor. So she has resigned to bathing him. He uses a portable toilet in the living room. So the situation is not at all ideal. Last week, while trying to dress him, he fell and took her with him. Sending them both to the ER. They are thankfully ok, but this needs to stop. I live 6 hours away, so there isn't much I can do in terms of physical support. My step brother lives nearby and has been instrumental in helping out, but he also has a family of his own to take care of.
I need to find who or what kind of person takes on cases like this. My mother needs help navigating insurance, finding an at home nurse, getting basic things like a walker or wheelchair. Every time I talk to her, its the same old "Doctor says I need this, but then I call my insurance and get the run around and then give up."
This is new to me. This is my first experience with aging parents and things are only going continue as the age more. What am I looking for? Social worker? Patient advocate? What do I search for? Are these things covered under medicare?
I appreciate ANY advice or even just pointing to a subreddit better suited for such questions. I'm stressing like crazy and just want to make my mother enjoy her later years and not be resigned to being a caregiver who regularly is put in harms way.
They live in a populated area (Philly suburbs) So I know things like this exist around them. I just don't know where to begin.
Thank you for at least listening to me.